How do I log in or reset my password to VBS TV through my computer?

All renewed members are already subscribed to VBS TV. You should have received an email last week with instructions. For non-members, if you have not purchased an annual subscription yet, you will need to do so first.

The first time you sign up, you'll be prompted to set a password:

1. Visit watch.vbs.org.
2. Enter your email address on the login page.
3. On the next page, enter your password and click Sign In.
4. If you've already created a password, and it's not working, you can reset or set a password to log in on that page or use the email link method below.

Please try these steps to login via email sign-in link:

1. Please add 'support@vhx.tv' to your contact list to ensure messages from us do not end up in your spam folder.
2. Enter your email address on the login page.
3. If you are an active customer, you will be immediately sent an email link that will log you in, once clicked. Open your email inbox, and click the login link.
4. You will then be logged in to watch your purchased/rented/subscribed video content within your Vimeo OTT Library.

Apple TV

Here are the steps to install a tvOS app on your Apple TV if you are already a subscriber:

1. Turn on your Apple TV (4th Generation) and open the App Store. Also, be sure that you are running tvOS 11 or higher.
2. Search for Valley Beth Shalom TV.
3. Install it on your Apple TV.
4. Once installed, open the app and click the Sign In button.
5. The app will provide you with an activation code.
6. On a computer or mobile device, visit the activate page, sign in (if you are not already), and enter that code.
7. The app will then refresh, and you will be able to watch Valley Beth Shalom TV.
8. IMPORTANT NOTE: DO NOT SUBSCRIBE OR PAY FOR VBS TV VIA THE APPLE TV APP…as a member you are already subscribed. You simply need to login with your email and password. If you need to reset your password, visit https://watch.vbs.org/login

Note: Our AppleTV app should not be confused with the Apple TV+ app; this is an entirely separate app on tvOS for Apple's original content.

Adding titles to "My List" : The "My List" function is located under "Library," which is at the top of the app. As a subscriber, you can add titles to the list by clicking and holding on the title until a new window pops up. That window should allow you to add the title to "My List."

Roku

Using the Valley Beth Shalom TV Roku channel, you can view the content easily on your TV.

3rd generation Roku devices and higher are supported for up to 1080p playback. Roku 4 and higher support 4K playback. Older Roku devices are not supported.

Follow these steps to log in:

1. Add the Valley Beth Shalom TV Roku channel to your Roku.
2. Open the Valley Beth Shalom TV Roku channel on your Roku and click SIGN IN. It will give you an activation code.
3. On a different device (computer or phone), visit the Activate page & login (if you are not already).
4. Enter the code from the Roku channel, and click Activate.
5. The Valley Beth Shalom TV channel should load and you are all set to watch.
6. IMPORTANT NOTE: DO NOT SUBSCRIBE OR PAY FOR VBS TV VIA THE ROKU APP…as a member you are already subscribed. You simply need to login with your email and password. If you need to reset your password, visit https://watch.vbs.org/login

Apple/iOS Phones and Tablets

Valley Beth Shalom TV videos on the Valley Beth Shalom TV app:

1. Open the Valley Beth Shalom TV app on your iPhone or iPad.
2. Once you are logged in and your library has loaded, tap the image of the video you want to watch.
3. The video's collection will load and you can tap on a video and it will start playing right on the page.
To watch in full-screen, click the fullscreen button in the lower right of the video.
4. IMPORTANT NOTE: DO NOT SUBSCRIBE OR PAY FOR VBS TV VIA THE iOS APP…as a member you are already subscribed. You simply need to login with your email and password. If you need to reset your password, visit https://watch.vbs.org/login

How do I watch on my Smart TV via the VBS TV app if my TV isn't compatible?

If you have a Smart TV, such as Samsung, it may not be possible to log in or play the content from the built-in internet browser. In other words, it could work, but those browsers are not among our currently supported browsers. If you’d like to try, here are the steps to watch on a Smart TV’s browser:

1. On your TV, open the internet browser and visit the site.
2. Enter your email address, submit, and you will be emailed a link.
3. On a separate device (i.e. another computer or mobile device), open your email inbox, open the login email, and click the LOGIN link.
4. Go back to your TV browser, and you should be logged in to watch.

If these steps don't work, then it's likely that your Smart TV will not be compatible. In this case, you can try connecting your computer or mobile device to your TV using, Screen Mirroring, plugging in an HDMI cord or casting via Chromecast or Airplay with Apple devices. See instructions below.

SCREEN MIRRORING:

Mirror Your Computer, Tablet or Phone to your TV Wirelessly (if your TV has wifi enabled)

• Watch a video demonstration here

HDMI PLUG IN:

Using HDMI Cable (wired connection from your computer to your TV):

Note: You can buy an inexpensive high-speed HDMI cable on Amazon here.

• Watch a helpful instructional video here.

1. Power on your laptop and TV (both with HDMI port)
2. Plug HDMI cable into both your laptop’s HDMI port and then to your TV’s HDMI port
3. Now you may see your TV with blue screen showing “No signal” message
4. On your TV remote, press INPUT or SOURCE button
5. Click INPUT or SOURCE (or use remote Arrows) until you can select HDMI 1
If HDMI 1 does not work, try HDMI 2

Note: If you have a computer that does not have an HDMI port, but does have a USB-C port, you can buy a USB-C to HDMI adapter here.

CASTING VIA CHROMECAST:

Using Chromecast Stick (Wirelessly connect your computer to your TV)

• Watch a video demonstration here
• Purchase a Chromecast here
• Read instructions here

CASTING VIA APPLE AIRPLAY:

Using AirPlay from your Mac Device to Your Apple TV

• Learn here

I'm having trouble signing in to watch...

If you’re having trouble with your password, consider the following possibilities:

• Did you sign up with a typo in your email address, or an address different than the one you’re using to sign in? Try to find the confirmation email from when you signed up to verify the address you should be using.
• Punctuation makes a difference. If you signed up with email.email@gmail.com, but are trying to sign in with emailemail@gmail.com, our system will not consider those the same addresses.
• The end of your email address matters. For example, @gmail.com and @googlemail.com may be the same to Google, but our system will see them as different email addresses.

With those possibilities in mind, here are the ways to log in on the web:

If you don’t have a password, or your password isn’t working, here is how to set/reset it:

1. Click Sign in in the top right corner of the page and enter your email address.
2. Click Next.
3. Underneath the password field, select Reset your password.
4. Enter your email address on that page and select Reset Password.
5. If you are an active customer, you will be emailed a link to set a new password. Check your email inbox for that link.

Note: If you do not receive an email to reset your password, it's likely that you are using an incorrect email address. Please try any other addresses you own. Check all of your email inboxes for a 'Start watching' email from VHX (search for 'Start watching VHX ').

If a password is not required:

1. Click Sign in in the top right corner of the page
2. Enter your email address. If you are an active customer, you will be immediately emailed a link that will sign you in, once clicked. Open your email inbox and click the sign-in link.
3. You will then be signed in to watch your video content.

Note: If you do not receive an email to sign-in, it's likely that you are using an incorrect email address. Please try any other addresses you may have signed up with. Check all of your email inboxes for a 'Start watching' email from VHX (search for 'Start watching VHX '). Be sure to search your spam folder.